If you have ever shopped for office equipment or sought a service company to manage your company's office technology, you know there are a few key metrics by which to measure the reputation and reliability of a potential service provider. There are factors such as service response time, first-call resolution rate and customer satisfaction ratings, which are all important. But did you know there are also enormous benefits to working with a manufacturer authorized dealer?
The specifics of these benefits may vary a bit from manufacturer to manufacturer, but let's break down what that means for Kyocera, specifically. What does it mean to work with an office equipment dealer that is Kyocera Authorized in both service and sales?
Benefits of Partnering with a Kyocera Authorized Dealer:
Access to Original Equipment Manufacturer (OEM) Parts and Supplies
When you invest in office equipment, you want it to last. One of the best ways to ensure optimal performance and uptime of your Kyocera equipment is to use genuine parts and supplies by the manufacturer.
Access to Current Technical Information
Authorized dealers are the first to be alerted and have access to bulletins and notifications from Kyocera related to firmware, updates and the rare issue or recall should those arise. You'll be taken care of quickly by your Authorized Kyocera dealer.
Access to Official Technical Training
Who better to service your Kyocera office equipment than a service technician who has received specialized training direct from Kyocera?
Access to Technical Support
When you work with an authorized dealer, you can be sure they (and you) will have a direct line to web-based support, Kyocera Technical Hotline and on-site regional support.
Kyocera stands behind equipment sold and serviced through its network of authorized dealers. That means you can rest assured that you have the backing of one of the world's leading document solutions companies, which has recently been honored with several Buyers Laboratory awards.
Benefits of Working With Valley Office Systems
In addition to all the support that Kyocera throws behind its equipment and authorized dealers, when you work with Valley Office Systems you also get the peace of mind that comes with our guarantees.
Lifetime Copy Guarantee
Valley Office Systems guarantees continuous equipment performance. We guarantee that Your device will perform as well on the last copy as it did on the first.
Uptime Performance Guarantee
Should you place an emergency call for service, we guarantee that a technician will respond within four hours or less (provided you’re covered by the Valley Office Systems Full Service Maintenance Agreement and your account is current).
Trade Up Guarantee
As long as you keep your equipment covered by our Full Service Maintenance Agreement, Valley Office Systems offers affordable upgrades to meet the needs of your growing business.
Quality Supply Guarantee
Our unique Supply Coupon Program freezes your supply costs for up to one year. This ensures your operating cost against inflation.
Valley Office Systems guarantees the accuracy of billing and the elimination of all billing errors. We make adjustments quickly and respond promptly when a customer reports an error.
To read full details on Valley Office Systems' guarantees, click here.
If you are already using Kyocera's industry-leading equipment in your office, but haven't tried Valley Office Systems service, now is your chance to try us out for FREE!